Questions & Answers

FAQs

Do you have a question about our offers or processes?

  • find your answer now in our FAQs section.

GENERAL

Opening hours

You can find our current opening hours here.

Different weight classes on the kart racetrack at the same time – are there different settings?

Before your first race on the kart racetrack, you'll create your personal racing profile in our GreenRoom and set up your vehicle accordingly. This means that all drivers have the same basic requirements on the kart racetrack, no matter their height or weight.

Are there medals or trophies?

Generally speaking, no – only in the case of exclusive rentals. However, you can see your results on the app.

Is there an award ceremony?

For exclusive rentals (warm-up, qualifying, final), there is an award ceremony. There is no award ceremony for any other events.

How can I change my racer name?

We can change your racer name on site in the Rotax MAX Dome.

My friends want to see my result – which link should I send them?

You can view and download your race stats in your app and then share them with friends. Your supporters can also follow and view your race and results directly on site at our terminals. 

Can you also watch people racing?

Of course, almost all of the racetrack can be seen from our chill-out area.

What do I do with the parking ticket?

Just before you leave the MAX Dome, hand it in at reception and you will receive a free exit ticket.

Do I need to be weighed every time?

No, normally you only have to be weighed 1x.

Why do adults drive at the same speed as children?

We place a lot of emphasis on safety, and we also want to make sure that kids and their parents are able to have a great time together.

What do I have to do on the first visit?

You will register, book in, weigh in and then receive a safety briefing.

racing

How long is a Single Race?

A Single Race in Sport Mode takes 10min, in Rookie Mode 8min. You can find an overview of prices here

Can you also race for 20 minutes or more at a time?

A Single Race takes between 8-10 minutes (depending on the mode). With exclusive track rental, you can exclusively hire the track for 30 or 60 minutes and determine your own race time while renting the track. You can find an overview of prices here

Can kids and adults race on the track at the same time?

Yes, in principle adults and children may race together on the kart racetrack. Children from the age of 14 and a minimum height of 145cm are allowed to use the kart racetrack with the consent of a parent or guardian. Children aged 10 and over may only do this on Family Day in Kids Mode.

What is Kids Mode?

For children aged 10–14 and with a minimum height of 145cm, we offer a Single Race in Kids Race Mode at a speed of 20km/h.

When can I race in Kids Mode?

Racing in Kids Mode is possible on a Family Race Day. Also on every first session of the day or on request.

Is there a briefing before the race starts?

Yes. Every guest is briefed by our trained staff and watches a safety video. In addition, you can find out about our rules & guidelines in advance on the website or app. 

Is it possible to take a break or do I have to drive the whole time?

There are no breaks during a Single Race in Race or Rookie Mode. With exclusive track rental, you can pull into the pit lane and take a break at any time.

Do I have to book in advance, or can I just drop by any time to go karting?

We recommend checking for available slots online or by phone beforehand. Of course, you can also drop by at any time without booking. However, you should be prepared to wait until there is space.

How many karts can race on the track at the same time?

A maximum of 12 karts can be on the track at the same time.

Can I drive faster than the standard modes?

No, this is not possible. The fastest mode we offer is Sport Mode, which has a maximum speed of about 50km/h.

How many laps can I do in 10 minutes?

Depending on the lap time and race mode, it is possible to do an average of 16 laps in 10 minutes.

How long is the racetrack?

Our track is about 400m long.

How long does one lap take?

On average, it takes 37 seconds to complete a lap.

How fast do the karts go?

Our Rotax Sonic e-karts have 5.6KW and the top speed on the track is 50km/h.

How does the tunnel work?

Our 50m tunnel is interactively integrated into the race and features a modern light and sound system. In the tunnel, you can collect additional MAX Booosts by completing virtual tasks.

Which karts are used?

Our 24 Rotax Sonic e-karts are available at the kart racetrack and have been specially developed for the Rotax MAX Dome based on the Rotax Racing e-karts.

MAX BOOOST

How do I earn boosts?

You can earn or buy the boosts in the GameRoom and in the tunnel games.

How many boosts do I have per race?

Basically, 7 boosts are available per race, but you can buy additional boosts or earn up to 15 boosts per session in the GameRoom.

How often can I use the boosts?

The boosts can be used up to 3 times per lap, if available.  

Where is the best place to use a boost?

Just before the finish line as this is where your lap time starts to be recorded – or every time the boost button lights up again.

Do I slow down when I go over the red boost arrow?

No, but you lose a boost.

Do I have to use my boosts on the same day or can I save them for another day?

Our boosts can only be used during the 10-minute race, purchased boosts must be used on the same day.

EQUIPMENT

Can I rent equipment?

There is plenty of equipment available to rent.

What equipment do I need?

Essentially, you don't need to bring anything with you – except sturdy shoes.

Do I need my own helmet?

No, we provide helmets to borrow free of charge. For hygienic reasons, balaclavas must still be worn. These can be purchased from our shop or you can bring your own balaclava.

Where do I get the helmet?

Just before the race starts, you will be taken to the team gangway where you will be given your helmet, neck and rib protectors.

Can I use my own equipment?

Yes, you can also bring and use your own equipment. Lockers are also available to store and lock away your personal belongings.

Can I wear shorts when karting?

We generally recommend long clothing. You wear shorts at your own risk. We also recommend not wearing light-coloured clothes, as rubber abrasion from the tyres may mark them. It is best to bring a change of clothes in warmer temperatures.

Is it possible to take a break or do I have to drive the whole time?

There are no breaks during a Single Race in Race or Rookie Mode. With exclusive track rental, you can pull into the pit lane and take a break at any time.

Do I have to book in advance, or can I just drop by any time to go karting?

We recommend checking for available slots online or by phone beforehand. Of course, you can also drop by at any time without booking. However, you should be prepared to wait until there is space.

How many karts can race on the track at the same time?

A maximum of 12 karts can be on the track at the same time.

Do I have to wear the neck and back protection?

It is compulsory for all kart drivers up to 18 years of age to wear neck and back protection. We recommend this to all others drivers, but it is not compulsory. For more information regarding this, please see our guidelines

RULES & AGE RESTRICTION

What is a racing licence?

The racing licence serves as a customer card and is a prerequisite for using the kart racetrack. You will receive your racing licence during your first visit to reception, and this will then be valid for 1 year from the date of issue.

What is the racing licence for?

In other words, the racing licence is a customer card. This is mainly used to record client data for liability reasons.

I don't have my racing licence with me, what should I do?

Tell reception and give your name and date of birth, we'll find you in our system and then give you a QR code for the app or a racing licence as a check card.

Does everyone really have to register?

The registration is completed with the racing licence and is obligatory, as the customer data must be recorded for liability reasons.

Is there a maximum weight limit for driving?

The maximum weight limit is 120kg.

Are there height restrictions?

The minimum height is 145cm and maximum up to 215cm – it depends on the leg length.

Are there age restriction for driving an e-kart?

Children over 14 years of age and a minimum height of 145 cm can drive a kart in normal operation. For Family Packages, the age limit is 10 years and above and a minimum height of 145cm – here, you ride in Kids Mode

Do I need a declaration of consent?

Drivers under 18 years of age require a declaration of consent from their legal guardian.

Can children under 14 drive any time?

No. Children over 10 years of age and a minimum height of 145cm can drive a kart with us. Children aged between 10–14 years can only drive in Kids Mode, which can be booked on Family Race Day, on the first session of the day or on request

GAMING

Can I use the GameRoom even if I'm not racing a kart?

Yes, our products can be booked and used separately.

Are there age restrictions for using the GameRoom?

There are no age restrictions for using the GameRoom.

How does the GameRoom work?

The GameRoom allows up to 4 players to compete against each other in interactive games, solve virtual tasks and earn up to 15 MAX Boosts per session, which can be redeemed on the kart racetrack or in MAX Coins.

Are there age restrictions for using the Carrera slot car track?

There are no age restrictions for using the Carrera slot car track.

What are the tunnel games for?

You don't have to race for time – you can also race for points and collect points with the tunnel games. 

How do the tunnel games work?

You can collect points with the tunnel games. This is all about visual projections in the tunnel

  • blue boost arrow = gain 1 boost
  • red boost arrow = gain 1 boost
  • Collect 1000 points and win 1 boost (max. 3)
How does the simulator work?

Our two new, state-of-the-art racing simulators allow you to unleash the racer in you off the track as well. Our simulators are equipped with a force feedback steering wheel, pedals, racing seat and curved monitor to give you an exciting virtual driving experience. 

Do you drive the same route on the simulator as you do down on the track?

No, on the simulator you can choose to race on different tracks (Redbull-Ring and Nordschleife are the most popular), cars (from old timers to Formula 1) and difficulty levels.

exclusive rentals, events & parties

What does 'exclusive track rental' mean?

You get a complete package – depending on the package booked. This will be followed by an award ceremony. In addition, you and your group are guaranteed to be the only ones on the racetrack.

Is it possible to rent the kart racetrack for more than 12 people?

Of course! If your group is larger than the maximum number of karts that can be on the track at the same time, you will race in several groups.

We are a group of 10 people and would like to rent the kart track, what do we have to do?

For the exclusive rental of the kart track, we charge a minimum price equivalent to renting 10 karts. If there are less people at the event, you still pay for 10 karts. If there are more than 10 people, you pay for the number of karts you use.

Can I come with my company/department?

Of course you can come with your company/department
– let us know here what you would like to have and we will send you a free quote!

How long do I have to rent the kart racetrack? Is there a minimum rental duration?

The kart racetrack can be rented exclusively for 30 minutes or more.

Are there events for kids' birthday parties?

Yes, we have a separate offer for children's birthday parties. Click here for the overview. 

Can I create a menu for parties?

We offer a wide range of food and drinks in our MAX Lounge. We are also happy to organise catering for parties and events on request. You can find an overview of menu here.

I am planning a party in the Rotax MAX Dome, what do I have to do?

You can enquire about your personal event or party directly here via our website.

How far in advance should I enquire about an event/my party?

Depending on size, 1-4 weeks in advance.

Do you have a seminar room?

Yes, we offer you a state-of-the-art, fully equipped seminar room that you can rent exclusively for your event. 

How big is the seminar room?

The seminar room is 100m2 and has space for up to 40 people. 

What equipment does the seminar room have?

Our seminar room has spacious conference tables, high-quality presentation technology (Wi-Fi, projector and projection screen, flip charts, whiteboard) and is air-conditioned and can be darkened. 

Can the seminar room also be combined with other offers?

Of course! You can hire and use the seminar room individually, or combine it with other offers. Click here for an overview – or click here to request a customised offer.

PRICES

How much does a race cost?

Click here for a price overview of our racing offers. 

Can I pay by card?

Yes, it is possible to pay by card. 

Can I also pay online?

Most of our offers can be booked and paid for online via our booking page or the app. Certain offers, such as block tickets and annual tickets, can only be purchased on site.

Are there discounts for frequent racers?

For frequent racers, we offer the possibility to purchase block tickets or an annual pass, which allows you to enjoy an unlimited amount of racing fun and additional discounts on our other offers throughout the year.

Is there a discount if I book several races at once?

We offer 3, 5 and 10 ticket blocks at the following prices